Coming to Japan, what difficulties have you had?
Because I couldn't speak Japanese at all when I came to Japan, learning Japanese was the hardest part.
Fortunately, I love Japanese pop culture, so I communicated with my friends through topics such as manga and video games.
In addition, I studied Japanese using tutors and classes taught by volunteer teachers, and the principal at the school I was attending at that time taught me Japanese after school. I learned enough Japanese to have everyday conversations in about a year from moving to Japan.
Please let us know about your current work.
Our mailing services are handled by almost 200 part-time employees, and I work on managing those part-time workers. The details I am in charge of include managing their attendance, employment, and schedule. I have now handed off the practical work to my subordinates and am focusing on training.
What's your focus when training your subordinates?
I give detailed instructions at first, but when they gain a certain level of understanding and feel more comfortable, I ask them to make and implement their own plans, focusing on providing support myself. I also think about how to deal with areas prone to mistakes and areas where things are not working, together with my subordinates, in order to work closely with them.
Of course, I am also trying to work on projects that brings me onto a new stage, rather than just training. I study and learn everyday so that I can oversee the entire work with a bird's eye view and expand the scope of my work.
Do you ever struggle with cultural differences between Taiwan and Japan?
I feel Japanese people are less forthcoming with their true feelings compared to Taiwanese people. However, I've never felt any differences personally because I was trained as a working adult in Japan. Although I don't know how other employees see me in terms of me being a "foreigner," I think I'm the same as everyone else, communicating about work like any others and sometimes chatting with them.
Could you tell us about your future goals?
So long as our focus is on services that handle paper media, it's impossible to resist the social trend that is shifting toward digitization.
Recognizing this trend, our division is exploring a new BPO business while continuing current services. As a BPO business may include a wide variety of fields such as call centers and outsourcing of administrative work, we may have to significantly change our organizational structure and management methods if we were to operate the business with part-time workers. My goal is to maintain good communication with everyone in anticipation of the development of a new structure, so that our part-time workers do not get confused.